The Support Team of AMA-AUTOMATION advises you if you have any questions as to functions, handling and application of our AutomationDirect products and KOYO’s technologies.

We are looking forward to supporting you from the very beginning - our Service and Support Team takes care of your plants and your products during their complete lifecycles.

In this context, AMA-AUTOMATION also takes care of your spare part requirements: Germany during several decades supplied lots of special machinery to the world market. Some manufacturers do not exist anymore, but the respective machinery requires spare parts after some years of usage. At this point, our experiences employees can help and support you in finding suitable solutions including replacement with still available parts. - Your maintenance specialist will be more than happy to find such a source, AMA-AUTOMATION can offer.

If required, also on-site help directly in your company is possible. Our technical Support Team delivers spare parts and realizes repairs quickly and efficiently. Upon request, our Service Team optimizes and modernizes whole plants. An experienced team composed of our partner companies is always at your disposal with their combined know-how.

Did there arise any question? - Please do not hesitate to contact us! Your request will then be kept in our system with a unique Support Request Number, to which you can refer at any time. 

Your request:

  • Fast and competent consulting, also for older plants
  • Integrated in a worldwide network of specialists of AutomationDirect / KOYO
  • You can contact the Technical Support daily from 8 a.m. until 10 p.m. (USA included)
  • Individual support for your technical request
  • Support for functions and handling of products and systems, also of older plants
  • Support for spare parts


Within the scope of our products and systems, we offer a broad spectrum of services tailored to your needs:

  • Support for all technical requests
  • Preferential processing of urgent cases
  • Support even for products which are no longer available
  • Personal contact partner for your requests
  • Support in various languages possible